The waiter seemed to be different in the restaurant of this Omaha hotel. Beyond willing to help, he had a spirit about him that went beyond "waiting" on me. No … he really wanted to be of service. It caught my attention because the front desk seemed to have a similar feel upon my arrival. I didn’t think much about it after I went back to my room. It wasn’t until the next morning as I was packing my stuff that I noticed a glossy card (bearing their Embassy Suites logo) sitting on top of the "guest services" binder. It explained everything. It simply read as follows:
TO OUR GUESTS: In ancient times there was a prayer for "The Strangers within our Gates." Because this hotel is a human institution to serve people and not solely a money-making organization, we hope that God will grant you peace and rest while you are under our roof. May this room and hotel be your "second" home. May those you love be near you in thoughts and dreams. Even though we many not get to know you, we hope that you will be comfortable and happy as if you were in your own house. May the business that brought you our way prosper. May every call you make and every message you receive add to your joy. When you leave, may your journey be safe. We are all travelers. From "birth til death" we travel between eternities. May these days be pleasant for you, profitable for society, helpful for those you meet, and a joy to those who know and love you best.
It was clear this was more than a card that was placed in each room. From my experience, it was an essence that was placed deep into the heart and soul of each employee. No wonder they seemed to enjoy their work. How deep runs the essence of your work?